Shipping Protection

Shipping Protection

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$3.99
$3.99
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Shipping Protection

Shipping Protection

 (8963 Reviews)
$3.99
$3.99
SAVE Sold out

Overview

We are committed to providing a worry-free shopping experience for our customers worldwide. This Shipping Protection Policy outlines how we secure your orders against unforeseen transit issues. By adding Shipping Protection to your cart, you ensure that your package is covered from the moment it leaves our facility until it arrives safely at your doorstep.

The Promise

  • Global Scope: Valid for international and domestic shipments.
  • 0 Deductible: You pay nothing extra when filing a claim.
  • Fast Claim: Simplified evidence and rapid payouts.

Coverage Scope

Our protection covers objective shipping risks. Below is a breakdown of what is included when you opt-in.

1. Lost in Transit

Coverage for packages presumed lost by the carrier. Claims can be filed if the tracking has not updated for 7 days (domestic) or 20 days (international).

2. Damaged

Coverage for items damaged during transit. Includes wet packages, crushed boxes, or internal breakage visible upon opening.

3. Stolen

Coverage for "Porch Piracy"—packages marked "Delivered" but not received. Requires a police report or security footage for high-value claims.

4.Delayed Packages (Premium Coverage)
If delivery exceeds the promised timeframe by a significant margin
(typically 30 days for international shipments / 10 days for domestic shipments), delay compensation may be issued as a premium benefit.

Claims Process

Our claims process is designed for "speed." We promise 100% full payout according to the value determination standard, with no hidden thresholds. From the moment the package is shipped (Shipped), you have a 90-day protection period. We adopt a "Priority Trust + Silent Risk Control" mode to minimize disturbance to you.
  1. Initiate Claim: Contact us via the "Report an Issue" link, Help Center, or reply to your shipping email.
  2. Submit Evidence:
    • Lost: No carrier proof required.
    • Damaged: Provide clear photos of packaging and item.
    • Stolen: Provide police case number or security video (if applicable).
  3. Review: Our team validates your claim within 3-5 business days.
  4. Resolution: Upon approval, we issue a refund or ship a free replacement within 1-3 business days.

Frequently Asked Questions

Q: How do I file a claim? How fast is it?
A: Please contact our support team or use the "contact-us" portal on our website. We promise to complete the review within 3-5 business days, and refund within 1-3 business days after approval.
Q: Does the payout amount include shipping costs?
 A: Yes. We refund the full paid item cost + base shipping fee + pre-paid taxes, ensuring you suffer no loss.
Q: Can I request a Reship instead?
A: Absolutely. As long as the item is in stock, we are happy to arrange a free expedited reshipment, which is often faster than a refund.
Q: Why do high-value electronic products require a signature?
A: To prevent the package from being stolen at your doorstep. If you cancel the signature service and the package is lost, it may affect your full payout.
Q: How long do I have to wait for a "Lost" determination in remote areas?
A: For Alaska, Hawaii, or certain island regions, the waiting period for a "Lost" determination is typically 5-10 days longer than standard regions.
Q: Do I still need this if I bought insurance from the carrier?
A: Our protection is a direct brand payout, so you don't need to deal with the carrier's lengthy claims process. Our process is much faster.
Q: What if the outer box is fine but the item inside is damaged (Concealed Damage)? A: Please provide photos or video of the unboxing. If it is internal functional damage caused by shipping shock, we will still pay out in full after verification.
Q: Do you offer 24-hour support?
 A: Yes. We provide 24/7 online customer support to answer your claim questions at any time.
Q: What if my order was shipped in split shipments?
 A: Don't worry, the protection covers the entire order. No matter how many packages it is split into, each independent package is covered without repurchasing.
Q: Can I cancel the protection service?
A: You can contact customer service for a full refund at any time before shipment. Once the package is shipped (Shipped), the protection is effective immediately and the service fee cannot be refunded.
Q: What if I receive the package after getting the payout?
A: Based on the principle of good faith, please contact us. You can choose to return the payout or keep the item and pay for it again (usually with a discount).
Q: Is it covered if I refuse to pay customs duties and the package is returned?
A: No. Refusal to pay customs duties is the recipient's responsibility. Any package loss, abandonment, or return resulting from this is not covered.
Q: Will exchange rate fluctuations affect my payout amount?
A: The payout amount is based on the currency and amount you paid at the time of the order. We do not cover price differences caused by exchange rate fluctuations.

 

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